To initiate a return, please complete the return form. Ensure that the products are in their original condition, with all tags attached, and include the white inner box.
Affix the provided prepaid label to the original carton or a similarly sturdy box, covering any previous labels.
Schedule a pickup through the DHL Express portal or by phone, or drop off the package at a nearby DHL service point.
Returns must be requested within 14 days of receiving your order. Only returns made following this procedure are insured against theft or loss during transit. Returns should be sent from the same country where the order was delivered. If these conditions are not met, the package will be returned to you without a refund.
Refunds may take up to 5-7 business days after quality control and restocking, credited back to your original payment method. Please note that perfumes and items in the sexual wellness category cannot be returned.
If you receive a damaged or defective item, please contact customer service before returning the product.